Is this real luxury jewelry?

We are not a traditional luxury brand — we are a next-generation alternative. LOTTEDS offers internationally inspired designs using advanced materials, delivering comparable quality and aesthetics at a more accessible price.

Why is your price lower than traditional brands?

You are paying for materials and craftsmanship — not brand markup. We eliminate retail overhead and focus on delivering near-luxury experience without inflated pricing.

Will the jewelry fade or turn green?

Never turns green. Under proper care, our jewelry maintains its finish for 3+ years without fading.

After 2+ years, slight darkening may occur — this is normal oxidation and can be restored with proper care.

If not maintained (especially exposure to sweat/water without cleaning):
• 6 months: oxidation may begin
• 1 year: visible darkening
• 1+ year: possible fading

Is it waterproof?

Yes — our jewelry is fully water-resistant.

However, water residue left uncleaned can accelerate oxidation. Always dry your jewelry after exposure to maintain longevity.

How should I maintain it?

Follow our professional care guide:
👉 Jewelry Care Routines

Will it cause skin irritation?

Our jewelry is made from 316A medical-grade titanium steel, used in surgical tools and implants.

It is 100% hypoallergenic for most users. Only individuals allergic to silver may experience sensitivity with silver-based pieces.

What materials do you use?

We use 316A titanium steel, 925 sterling silver, and advanced PVD gold plating for durability, shine, and skin safety.

How do I choose my size?

Use our official size guide:
👉 Ring Size Guide

What if I choose the wrong size?

We offer 1 FREE size exchange to ensure a perfect fit.

Do you offer custom sizes?

Yes. We support custom sizing for selected designs.

How fast is delivery?

Typical delivery times:

• UK: 3–5 days
• USA: 5–8 days
• Europe: up to 15 days
• Asia: 3–5 days

If delivery exceeds 15 days, we provide compensation.

Do you ship worldwide?

Yes. We support global delivery and flexible address updates even after placing an order.

What if my package is lost?

All orders include free shipping insurance. After verification, we will reship your order at no cost.

Do I need to pay customs or taxes?

No. All duties and taxes are included. You will not pay anything extra upon delivery.

Can I return my order?

Yes. We offer a 30-day return policy. Simply contact us via email with your reason — we accept all return requests.

What if the jewelry is damaged or fades?

We provide free replacements. In cases where the issue is significant, we may also offer additional compensation or discounts.

Do you offer long-term support?

Yes. We provide ongoing support to ensure your jewelry maintains its original brilliance.