Returns Policy
Service Beyond Luxury
Returns, Exchanges & SVIP Privileges
Acquiring an LD Jewelry piece is an investment in artisanal craftsmanship. We ensure that every step of your journey—from acquisition to after-care—is as flawless as our diamonds.
24-Hour Private Concierge
Our commitment to excellence extends to our support. You may contact us in real-time via our newsletter or private email. An LD Customer Service Manager will be personally assigned to your inquiry to ensure a swift and sophisticated resolution.
48-Hour Grace Period
We respect the gravity of your choice. Within 48 hours of placing your order, you may request a full refund for any reason. We believe in absolute freedom of choice for our collectors. Your refund will be processed immediately upon request.
Priority Air Dispatch
Time is the ultimate luxury. Every hand-finished piece is guaranteed to be on a flight within 3 days. We utilize global air priority to ensure your jewelry arrives in your hands with the speed it deserves.
The LD 30-Day Guarantee
FOR NEW MEMBERS
You may request a return or exchange within 30 days of receipt. While return shipping is the client's responsibility, we transform this inconvenience into a reward. LD Jewelry will reimburse you 2-10 times the shipping cost (and any other damages) via a Luxury Voucher for your next acquisition.
For exchanges, we cover the shipping of your new jewelry. Even for items on sale, your satisfaction is our priority.
FOR SVIP ELITE MEMBERS
To our recurring patrons—those who have supported us across FARI and affiliate boutiques: You are the heart of our brand.
"Full respect, zero friction."
If you are dissatisfied for any valid reason, we do not require a return. We will simply dispatch a brand-new replacement or issue a direct refund immediately. Your time and trust are worth more to us than the gold itself.
Permanent Artisan Warranty
Every LD piece is a handmade masterpiece—from the first sketch to the final polish. Because of this Artisanal DNA, your jewelry is built to be eternally maintainable. We offer Permanent Free Replacement Parts for life. Whether you need a size adjustment or a component refresh, we provide the parts and expert video guidance to ensure your heirloom remains flawless.
Global Concierge FAQ
How do I qualify for SVIP Elite status?
SVIP status is automatically granted to any client with a purchase history on Lottedsonline or our affiliate FARI boutiques. We track your loyalty across our network to ensure you always receive "no-return" privileges.
Is my international shipment insured?
Yes. Every shipment of our 904L steel and 18K gold pieces is fully insured against loss or damage until it reaches your doorstep.
What does "2-10x Shipping Reimbursement" mean?
If you pay $20 for return shipping, we provide a voucher valued between $40 and $200. We don't just cover your costs; we compensate you for the time spent, turning a return into a future opportunity for elegance.
Can I repair my jewelry myself?
Our "Lifetime Warranty" includes professional video tutorials. Because our pieces are handmade, we empower you with the parts and knowledge to maintain your jewelry’s luster without ever having to part with it.