48-Hour Grace Period

We respect the gravity of your choice. Within 48 hours of placing your order, you may request a full refund for any reason. We believe in absolute freedom of choice for our collectors. Your refund will be processed immediately upon request.

Priority Air Dispatch

Time is the ultimate luxury. Every hand-finished piece is guaranteed to be on a flight within 3 days. We utilize global air priority to ensure your jewelry arrives in your hands with the speed it deserves.

FOR NEW MEMBERS

You may request a return or exchange within 30 days of receipt. While return shipping is the client's responsibility, we transform this inconvenience into a reward. LD Jewelry will reimburse you 2-10 times the shipping cost (and any other damages) via a Luxury Voucher for your next acquisition.

For exchanges, we cover the shipping of your new jewelry. Even for items on sale, your satisfaction is our priority.

FOR SVIP ELITE MEMBERS

To our recurring patrons—those who have supported us across FARI and affiliate boutiques: You are the heart of our brand.

"Full respect, zero friction."

If you are dissatisfied for any valid reason, we do not require a return. We will simply dispatch a brand-new replacement or issue a direct refund immediately. Your time and trust are worth more to us than the gold itself.

How do I qualify for SVIP Elite status?

SVIP status is automatically granted to any client with a purchase history on Lottedsonline or our affiliate FARI boutiques. We track your loyalty across our network to ensure you always receive "no-return" privileges.

Is my international shipment insured?

Yes. Every shipment of our 904L steel and 18K gold pieces is fully insured against loss or damage until it reaches your doorstep.

What does "2-10x Shipping Reimbursement" mean?

If you pay $20 for return shipping, we provide a voucher valued between $40 and $200. We don't just cover your costs; we compensate you for the time spent, turning a return into a future opportunity for elegance.

Can I repair my jewelry myself?

Our "Lifetime Warranty" includes professional video tutorials. Because our pieces are handmade, we empower you with the parts and knowledge to maintain your jewelry’s luster without ever having to part with it.

Standard Express (VIP1)

FREE on orders over $150

Delivery: 7-15 days
Standard Fee: $7 (Orders under $150)

*Optimized for Bob Designer core collections.

Super Express (VIP2)

FREE on orders over $250

Delivery: 5-10 natural days
Standard Fee: $10 (Orders under $250)

*Priority handling for Mrs. Diva high-jewelry.

Oceania & Europe Plus

Dedicated route for Switzerland & Australia

Delivery: 6-10 days
Fee: $13

*Full tracking for Snake Series worldwide.

The Bracelet Guide

To find your ideal size, we recommend measuring your wrist circumference just below the bone.

• Wrap a soft measuring tape around your wrist.
• Ensure the tape is comfortable—not too tight, allowing it to rotate slightly.
• Lotteds Expert Tip: Luxury should never feel restrictive. If your measurement falls between two sizes, we strongly recommend choosing the larger size. A slightly looser fit drapes beautifully and allows for natural movement.